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Top Help Desk Certifications for 2020

Top Help Desk Certifications for 2020

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The help desk is every organization's need these days. You ask why? In today's world, new technologies have opened communication at every level. Customers require high interacting suppliers and vendors who can solve their product related problems even after they buy.

Help desk is the system that makes these interactions easy and manageable.imagine you are a customer service employee, and you are interacting with multiple customers through email.it would be very tricky for you to keep track of every context. Helpdesk systems bring everyone's interactions into one interface and allow different conversations to be cross-referenced and used for more background in the customer experience. 

Help Desk Education Requirements

Help desk technicians usually don't need a college degree to qualify for the job. You don't need to waste your money and time on that. There are professional certifications for that purpose. a College degree may get the interview quickly. Otherwise, the IT certification would be enough.

The Job board 

Here is the job board according to different job search engines in regard of the certifications

Certification

1,418

1,921

2,492

288

6119

ACMT (Apple)

128

329

176

41

674

HDI-CSR (HDI)

266

522

546

262

1596

ITIL Foundation (ITIL)

639

795

1225

400

3059

           

 

Here are the top certifications to get you a help desk job. All of them are very knowledgeable in their own way. All of the following are reputable and well established names in the information technology industryLet's take a look at them and try to understand what they have to offer one by one.

CompTIA A+ 

CompTIAA+ is an excellent certification to qualify for an entry-level position in this industry. Till now, around 1 million professionals have earned the certification .it's also useful for help desk and hardware support professionals.CompTIAA+ can provide the professional with the foundation for pursuing a wide range of fields as well. This certification is recognized by many organizations and is well respected in the industry, for example, by Dell, HP, Intel, and the defense department.

Having the CompTIAA+ certification under your belt can make you a support technician who can install configure and maintain devices like PCs, printers, laptops, and mobile devices. You would also be able to configure and troubleshoot systems and can also do basic networking.

ACMT: AppleCare Mac Technician 

Apple care Mac technician is a must-have if you enjoy Macbooks and Apple products. This certification validates the skills you have regarding Macbooks, Macbooks pros, and other Apple products. If you want to work in the Apple Authorised service center, this certification is for you.

To earn an ACMT, you would have to pass two exams. The Apple Service Fundamentals(SVC-19A or SVC-18A) and ACMT 2019 Mac Service Certification (MAC-19A).these are the prerequisite for the ACMT course. They have to clear these exams before attempting the ACMT exam. IT training courses are not only available but come highly recommended. Both exams are administered by Pearson VUE; you must obtain an Apple Tech ID to register for either or both of them. Apple is an excellent firm to work for.

HDI-CSR: HDI Customer Service Representative

HDI as a part of the UBM Tech companies. But it has united with Informa to make a new entity Informa Tech.HDI offers a complete multi-tiered certification program that spans from the entry-level HDI Desktop Support Technician to the HDI Support Center Director. Other credentials of interest include the HDI Support Center Analyst (HDI-SCA), HDI Support Center Team Lead, HDI Technical Support Professional (HDI-TSP), HDI Customer Service Representative (HDI-CSR) and HDI Support Center Manager.

The course is formulated for professionals working in support centers and call centers.HDI-CSR is targeted to the people who give support to the end-user and have soft skills for communication.

The certification made it into top 5 certification for help desk in 2017 but lost some points in 2018 but make a comeback with substantial numbers in 2019 again. This makes it a compelling candidate for 2020.

Among all the help desk certification options, this one is probably the most popular and respected in the industry. Anyone passionate about working in the IT industry most definitely should consider that, especially on the management level.

ITIL Foundation

The ITIL Foundation certification is an entry-level certification in the ITIL scheme. This scheme also has a wide range of certifications up to master level certifications. At the basic level, the learner gets familiarised with the basic key terminologies and concepts. Basic roles and the 

 At the Foundation level, an individual understands key concepts, terminology, parts, and key procedures that are necessary for help desk jobs.all of the ITIL foundation has perfect alignment with the helpdesk jobs of every level.

Microsoft IT Support

It is the certification based on Microsoft's products. It consists of fundamentals of the customer care and the basics of information technology.after the basics come Microsoft's tools. The course explains the different tools and their functions.you would have to pay for the course but you won't have to pay for the lessons. But the benefit is that you can only get the lessons that are relevant to your job. That's how you wouldn't have to buy the whole lesson package, and you would be able to save money.

Summary

  • Help desk is the system that makes these interactions easy and manageable
  • Help desk technicians usually don't need a college degree to qualify for the job. There are professional certifications for that purpose
  • CompTIAA+ is an excellent certification to qualify for an entry-level position in this industry
  • Apple care Mac technician is a must-have if you enjoy Macbooks and Apple products. This certification validates the skills you have regarding Macbooks, Macbooks pros, and other Apple products.
  • HDI offers a complete multi-tiered certification program that spans from the entry-level HDI Desktop Support Technician to the HDI Support Center Director
  • The ITIL Foundation certification is an entry-level certification in the ITIL scheme
  • Microsoft IT support is the certification based on Microsoft's products.
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