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ITIL Foundations Certification (ITIL)

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This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library.
    • Learning Style
      Virtual Instructor-Led
    • Difficulty
      Beginner
    • Course Duration
      3 Days
This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library.
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This three-day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Audience:
This course is suitable for all IT Management and Staff who need to understand the Service Lifecycle and their role in provisioning quality services for their customers.

Prerequisites:

  • None

Exam:

  • An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS.

Reference Material:

  • Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Credits Earned:

  • 2 ITIL Expert Credits
  • 18 PDU Credits
More Information
Brand ITIL
Lab Access No
Learning Style Virtual Instructor-Led
Difficulty Beginner
Course Duration 3 Days
Language English
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