Dynamics 365 for customer engagement for sales (MB-210T01)

This intermediate-level course is specifically designed for professionals striving to pursue a career as the Microsoft Dynamics Functional Consultant.


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1 Day

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This intermediate-level course is specifically designed for professionals striving to pursue a career as the Microsoft Dynamics Functional Consultant.

Course Information

Candidates enrolling directly in this course without the Master Subscription Plan will receive a free official exam voucher for the MB-210 Exam (Except Purchases included in Training Vouchers/SATV). There is no free official exam voucher for candidates enrolling using the Master Subscription Plan. However, the official exam voucher can be purchased separately on request.

About this Course:

This intermediate-level course is specifically designed for professionals striving to pursue a career as the Microsoft Dynamics Functional Consultant. Microsoft Dynamics 365 has multiple applications in the niche of business operations and is specifically designed to streamline sales operations and processes. Features such as End-to-End Application Management allows businesses to handle the records of customers & potential customers efficiently. Besides this, Dynamics 365 also provides Data Tracking Functionalities and Service Automation Solutions.

This course covers the key concepts of Applications Installation & Configuration, Sales Scenarios Identification, Sales Cycle Progress Evaluation, Customer Record Management, Product Catalog Configuration, and Analytical Tools Utilization. Through this course, professionals will get to understand the roles and responsibilities of a Functional Consultant. In businesses, a Functional Consultant plays a key role in snagging stakeholders, understanding client requirements, and configuring applications & solutions. 

Course Objectives:

The core objective of this course is to help professionals develop a better understanding and sound knowledge of the following key concepts:

  • Configuration and Installation of Applications
  • Common Sales Scenarios Identification
  • Sales Cycle Completion
  • Product Catalog Configuration
  • Customer Records Management
  • Analytical Tools Utilization for Customer Data


This course is tailored for the following group of professionals and interested candidates:

  • Dynamics 365 Customer Engagement Functional Consultant
  • IT Support Officers & Professionals 


Professionals planning to enroll in the Dynamics 365 for Customer Engagement for Sales (MB-210T01) course must have a fundamental knowledge of Business Application and their Implementation Techniques


More Information

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SubjectsBusiness Productivity
Lab AccessNo
Learning StyleVirtual Classroom
Learning TypeCourse
Course Duration1 Day
SATV Value1


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