ITIL Specialist: Create, Deliver, and Support
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels
More Information:
- Learning Style: Virtual
- Provider: ITIL®
- Difficulty: Beginner
- Course Duration: 3 Days
- Course Info: Download PDF
- Certificate: See Sample
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Course Information
“If you enroll in this course without the Master Subscription plan, you receive a Free Official Exam Voucher for The ITIL Specialist: Create, Deliver, and Support Exam"
About This Course:
This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL Create, Deliver, and Support. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration model
Course Objectives:
- Plan and build value streams
- Use ITIL practices to support the creation of new services
- Use ITIL practices to provide effective user support
- Coordinate, Prioritize, and Structure Work Activities
- Assess Build vs Buy Considerations
- Assess Sourcing Alternatives
- Service Integration and Management (SIAM)
Audience:
All IT staff and Management responsible for the creation of new services, service transition planning, ongoing service delivery, and user support would benefit from this course.
- Service Desk personnel and Management
- Technical Support personnel and Management
- Data Center Operations personnel and Management
- Security Operations personnel and Management
- Application Support Personnel and Management
- Project and Program Managers looking to better integrate Operational Readiness
Prerequisites:
All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.
