ITIL® 4 Foundations Certification
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- Jul 22, 2024 - Jul 23, 20242 Days - Live Online - PST08:00 AM - 04:00 PM PST
More Information:
- Learning Style: Virtual
- Provider: ITIL®
- Difficulty: Beginner
- Course Duration: 2 Days
- Course Info: Download PDF
- Certificate: See Sample
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Course Information
“If you enroll in this course without the Master Subscription plan, you receive a Free Official Exam Voucher for ITIL-F Exam. If enrolled within the Master Subscription, you are required to purchase the Official Exam Voucher from us separately.”
About this Course:
Who doesn’t want their journey to acquire ITIL® 4 certification be smooth & simple. Certainly, everyone does! And this course offers you the knowledge you would need to clear the ITIL® 4 Foundation Certification exam. In this course, you will receive detailed information about how to manage information technology in the modern service economy. The framework of ITIL® 4 is put together based on proven practices of ITSM and goes further to cover other aspects of customer experience, digital transformation, and value streams while at the same time exploring new working approaches like DevOps, Lean, and Agile. In this course, you’ll get to explore complete IT/digital operation model of ITIL® 4 that is used for creating, delivering, and continuously improving tech-based goods and services. Moreover, in this course you will learn the role of technology and IT teams in overall business strategy and progress.
Course Objectives:
- ITIL® 4 Foundation certification exam preparation
- Clearing the exam to acquire the certification
- Utilizing ITIL® 4 guidelines to underscore opportunities for developing IT practices
- Conversing with IT professionals using terminologies and concepts of ITIL® 4
- Discover the practices of IT service management as well as service value chain
- Acknowledge the significance of information technology in business
Credits Earned:
- 2 ITIL® Expert Credits
- 18 PDU Credits
Audience:
Who should get ITIL® 4 Foundation certificate is a question that must be answered to give the readers a clear idea whether it’s the right certification for you or not. This certification is for you, if you are:
- An individual who wish to develop fundamental understanding of the ITIL® 4 framework and its utility within an organization for enhancing the overall IT service management of an organization.
- An IT professional working for an organization that recently implemented ITIL® 4 and you wish to stay updated about service improvement and contribute in the overall integration of IT services in the business.
- This course is also ideal for business managers, project managers, and every person who is involved in the IT service delivery.
Prerequisites:
- The best part is there are no pre-requisite. You can take this course even if you have recently developed interest in the application of information technology in modern service economy. However, acquiring the certificate will benefit you greatly, as ITIL® 4 Foundations Certification Exam is a mandatory requirement to undertake various ITIL® 4 certifications. By preparing for the exam, you get to develop a thorough understanding of various elements, concepts, and ideas of ITIL® 4. Once you take this course, you sure can easily clear the certification exam and can proudly list is as an achievement in your resume.
Career & Salary Insight
Outline
Frequently Asked Questions
There are no pre-requisites of ITIL 4 Foundation certificate exam and training course. However, working knowledge of IT service management and familiarity with IT terminologies and practices is appreciated for better understanding and outcomes.
2. What is the Difficulty level of the ITIL® 4 Foundations Certification training?
Beginner.
3. How will the ITIL® 4 Foundations Certification training benefit me in my current job role?
Apart from the manifested monetary uplifts in salary packages (ITIL qualified IT professional earn avg. salary of $ 60-70,000) you can add value to the existing IT process and practices at your organization and streamline as per ITIL guideline which will translate into higher ROI and achievement of business goals and growth.
4. What is the exam criteria for the ITIL® 4 Foundations Certification course?
ITIL® 4 Foundations Certification course candidate typically have to go through a classroom or self-paced training of 2-2.5 days from AXELOS ‘Accredited Training Organization’ and can sit the exam at the end of the course. ITIL 4 Foundation exam format is as below:
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes’ duration
- Closed book.
What you will learn in ITIL® 4 Foundations?
ITIL® 4 Foundations candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Practice Certification Exam
Credly Badge
Reviews
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ITIL Foundations Certification (ITIL) (ITILv4)Registration and class virtual launch was easy, should notify trainees ahead of time that Zoom software is required because some companies block Zoom
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTgood class
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTThe course was quick paced and the materials very easy to understand.
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTThis is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTgood class
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTThe course was quick paced and the materials very easy to understand.
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ITIL - Foundations Certification - Feb 27, 2019 - Live Online PSTThis is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.
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This was a great experience for me
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This was a great experience for me
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTthank you for all your help.
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ITIL Foundations Certification - Dec 12, 2018 - Live Online PSTIt took some work to get our class.
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hold more interaction time during the training. ie put some questions in a game format sometime during that section. I have worked over 10 years in the IT industry when taking this training.
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Instructor was great but there was a lot to cover in just three days. I have worked over 10 years in the IT industry when taking this training.
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Denis provided great examples and did not read the slides. He provided tips and suggestions and explained things well. He was patient and thorough. I have worked 5-7 years in the IT industry when taking this training.
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Denis was very articulate and responsive to class questions I have worked 1-3 years in the IT industry when taking this training.
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Instructor maintained good pace with good amount of repetition I have worked less than 1 year in the IT industry when taking this training.
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Very good very methodical. Didn't rush through anything and answered all questions I have worked over 10 years in the IT industry when taking this training.
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The instructor seemed very knowledgeable. He moved a little fast for ME. Jumped around a bit so following along was challenging however I am not sure that is HIS issue or the way the syllabus is layed out. Again he is very knowledgeable. I have worked over 10 years in the IT industry when taking this training.
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Professional peopleCash was a wonderful receptionist who was also extremely professional and helpful.
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ExcellentExcellent instructor was able to keep everyone engaged which helped in our learning process.
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Excellent materialExcellent printed material, much better than some of the ITIL material I've seen in other places.
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Good class flowExcellent trainer well versed, enthusiastic about the subject, good class flow
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Loved ItExperienced and knowledgeable on many topics.
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No issuesFirst time taking class using Lync. No issues and good audio and desktop sharing.
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greatGreat instructor
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Great Learning ExperieneceHe knows his stuff, makes the learning experience entertaining
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Engaging ContentI found Patrick to be engaging, and knowledgeable. I did have some small problems following the presented information, but this appears to be an issue with vocabulary change required for the material.
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outstandingI have attended many classes over the decades of my career, and have worked as a corporate trainer. Jim is an OUTSTANDING instructor with significant depth of subject matter knowledge, presentation skills, and a winning personality. One of the best instructors I've ever had!
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Could have done 5 daysIn three days, the instructor did a great job of preparing us for the exam ... I only wish we'd had 5 days and more time to actually internalize the material.
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Good JobInstructor did a good job. To many acronyms to follow along but that could be due to the short two days of class.
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Real World Knowledgeinstructor was well informed and had good real world knowledge
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Great jobJim did a great job of presenting the material in an easy to understand way with excellent real world examples. He kept the material interesting and the students engaged in the learning. He also provided excellent tips to help with taking the certification exam.
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greatJim was great!
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Engaging MaterialJim was great. He is very engaging and made a class enjoyable and very worthwhile that could have been very boring and uninteresting.
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Great Instructor!Jim was great. I would definitely take another class that he instructed.
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Topics were goodKory was great in bringing his real world IT experience to the conversation of the topics being taught.
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Perfect CourseLarry was extremely knowledgeable about the content and was able to bridge gaps with his real world experience and content applications.
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Knowledgable PeoplePatrick is clearly very experienced and has broad knowledge of the topic.
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good stuffPatrick is so good at teaching the course in a simple way to relate these things to my current job and provided an excelent experience to learn.
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Confident InstructorPatrick is so good at what her does, I don�t think he ever looked in the book for any answers. His confidence and knowledge , gave me confidence in my abilities to complete this course.
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Excellent Real World ScenariosPatrick was excellent in providing 'real world' examples and explaining the different material topics clearly.
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awesomeShe was awesome
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Willing to help meShe was willing to answer our questions, clarify when we were not sure, and possessed a good sense of humor.
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Only one complaintsome slides were tough to read
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Good SpeakerThe instructor for this training was very knowledgeable and was a very good speaker and kept the class engaged.
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Instructor knows their stuff!The instructor seems to really know the material e.g. definitions, models, etc. However, he could greatly benefit from making the presentation more focused on the critical information rather than trying to cover it all too quickly. While I understand that there is a lot of content, delivery must be targeted and understandable and unfortunately the training was very difficult to follow. Specifically, he could benefit from speaking more slowly, using pauses to allow for participants to absorb information, and using period checkpoints and summaries to bring participants back to the ITIL/ITSM framework and where they are at within it.
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FantasticThe instructor was fantastic. I felt that he had great subject matter expertise and did a great job conveying the information. He also really cared whether the material was being internalized by the attendees.
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Well Versed CourseThe instructor was well versed in this area. Great presentation.
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Great classThis instructor has a huge depth of knowledge in ITIL. With this said, he does not come across as a know it all and is able to instruct us in the fundamentals very clearly and with well rounded real world examples.
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Good JobVery good job...thanks.
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Overall GreatVery much enjoyed Danielle's facilitation. Good supporting stories. At times slightly monotone in her delivery, but generally a great instructor.
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ProfessionalVery professional, encouraged collaboration which provided value to the learning process.
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Jeb is great. Very knowledgable good stories to help support concepts. Personable. I have worked over 10 years in the IT industry when taking this training.
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Jeb was great providing examples I have worked 7-10 years in the IT industry when taking this training.
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Awesome experience with my instructor! I have worked over 10 years in the IT industry when taking this training.
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Patrick clearly has a number of years of experience in this subject field as he was able to answer questions quickly and efficiently while also providing many examples of real world scenarios in which he was involved with.
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GREAT instructor! Jeb was conducted the course in an efficient and effective way. More examples.
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Instructor is very knowledgeable and patient. When I need clarification he is ready and able to provide an explanation and examples so that I can understand them
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our management required us to take it
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required training more real world experiences would be more helpful
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Too much material delivered in a very short time. Need to space it out to make class more effective.
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Absolutely the best instructor I have had. He knows the material and is able to explain it very well.
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Considered the labs to be the Jepardy game that we played to help with our understanding and knowledge. Mike is exceptionally knowledgeable and his experience made the class more ‘Realistic’ and palatable.
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Providing real world experience might help in learning the material, but in reality there isn't much time for working much outside the required course objective/material
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I liked how he had relevant examples for scenarios, easier to make sense of the topic
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this course was mandatory not my choice
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instructor was very good. was good at explaining the terms and making a course with no labs interesting and keeping me engaged in learning.
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