About this Course:

Users will learn problem isolation techniques that allow them to discover and resolve runtime issues effectively and with self-sufficiency. The methodologies introduced in this course are the ones used by IBM support teams and consultants to assist customers.

Course Objectives:

• Following course completion, users should be able to:

• Describe the steps in key problem determination

• Describe strategies to prevent errors

• Recognize and gather MustGather data for the IBM Business Process Manager

• Read logging and tracing files using the server logs viewer tool

• Use Failed Event Manager to query failed events, and resubmit the events following problem resolution

• Describe SCA programming model’s exception types: service runtime exceptions and service business exceptions

• Follow the navigation steps within the business process engine in order to examine the trace log

• Isolate and troubleshoot runtime problems associated with the WebSphere Adapter

• Explain Advanced Integration services (AIS) troubleshooting

• Inspect issues with running business process instances using Business Process Choreographer Explorer

Audience:

• This advanced IT Ops training course has been designed for system administrators.

Prerequisites:

• Successful completion of Administration of IBM Business Process Manager Advanced V8.5 (WB867) (ZB867) course OR equivalent experience

• Some knowledge of WebSphere Application Server problem determination techniques