Spark Collaboration Workshop (CSPARK)

Learn and understand the features and working of Cisco Spark Messaging
  • Virtual Classroom

    Learning Style
  • Intermediate

  • 2 Days

    Course Duration
  • Course Info

About Individual Course:
  • Individual course plan gives you access to this course
/ Seat
Learn and understand the features and working of Cisco Spark Messaging

About this course:

Cisco Spark is an app-centric, cloud-based service that provides a comprehensive, complete collaboration suite in order for teams to create, meet, message, call, provide support, whiteboard, and share, regardless of whether they’re at the same place or not, in one continuous work stream before, during, and after meetings. The integral focus of this two-day course is to learn and understand CSPARK works.

The salary for a Cisco Systems Engineer averages $120,003 per annum.

Course Objectives:

Upon the successful completion of this course, learners should be able to meet these overall objectives:

  • Describe Cisco Spark and its purpose

  • Describe and use Cisco Spark Service Availability, Ordering, and Support

  • Understand and use Cisco Spark Meetings, Cisco Spark Messaging, Cisco Spark Calling, Cisco Spark Care, and Cisco Spark Board

  • Explain Cisco Spark Management and Administration


The primary audiences for this course are:

  • System Engineers

  • System Administrators

  • Architects

  • Channel Partners


It is recommended that students who plan to attend this course have prior knowledge of and familiarity with Cisco Collaboration Products.

Suggested prerequisite courses:

  • Implementing Cisco Collaboration Devices (CICD)

  • Implementing Cisco Collaboration Applications (CAPPSS)

    Coming Soon
    More Information
    Lab AccessYes
    Learning StyleVirtual Classroom
    Course Duration2 Days
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    Frequently Asked Questions About Virtual Instructor-Led Courses

    I can't connect to my class, what are my options?

    The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.

    I can't make it to attend to class. Can I reschedule?

    Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at or 1-855-800-8240.

    Will I get my certificate upon completion?

    Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.

    I cannot connect to my lab. Help!

    Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at You can also check with your Instructor or the Associate Instructor if your class includes one.

    What is my access code for Skillpipe?

    A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at

    I don't have audio. I can't hear the instructor.

    Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at

    How can I reach student support?

    Support can be reach via phone at 1855-800-8240; via email at or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

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    Course Prerequisites
    Implementing Cisco Collaboration Devices (CS-CICD)
    • Virtual Classroom
    • 2 Days
    Implementing Cisco Collaboration Applications (CAPPSS)
    • Virtual Classroom
    • 5 Days
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