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Implementing Cisco Collaboration Applications (CLICA) v1.0 - On Demand

This course will provide you the knowledge and skills to strengthen compliance measures, streamline communication protocol and enhance your communication systems and devices with Cisco Unified IM & Presence (IM&P), Cisco Unity® Connection, Single Sign-On (SSO), and Cisco Unity Express, and Application clients.

Self-Paced

Learning Style

Cisco

Provider

Intermediate

Difficulty

40 Hours

Course Duration

10 Units

CLC

Course Info

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Certificate

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This course will provide you the knowledge and skills to strengthen compliance measures, streamline communication protocol and enhance your communication systems and devices with Cisco Unified IM & Presence (IM&P), Cisco Unity® Connection, Single Sign-On (SSO), and Cisco Unity Express, and Application clients.

Course Information

Course Information

About this course:

This course will provide you the knowledge and skills to strengthen compliance measures, streamline communication protocol and enhance your communication systems and devices with Cisco Unified IM & Presence (IM&P), Cisco Unity® Connection, Single Sign-On (SSO), and Cisco Unity Express, and Application clients.

Through a combination of lessons and hands-on training, you will be able to maximize the agility of robust management systems. Upon competing this course, you will be fully prepared to take the Implementing Cisco Collaboration Applications (300-810 CLICA) exam.

Course Objective:

Following are competencies you will have after taking this course:

  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM&P
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM&P server
  • Configure call recording and monitoring
  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM&P are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM&P and Cisco Jabber functionality

Audience:

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

  • Network engineer
  • Network manager
  • Network administrator
  • Network architect
  • Network designer

Prerequisite:

You should have the following before taking this course:

  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single public switched telephone network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
  • Basic understanding of networking technologies

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

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Outline

More Information

More Information
Brand Cisco
Subjects IT Ops & Management
Lab Access No
Technology Cisco
Learning Style Self-Paced Learning
Learning Type Course
Difficulty Intermediate
Course Duration 40 Hours
Language English
CLC 10 Units

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