"If you enroll in this course, you will receive an Official Exam Voucher for the ITIL-SO Exam"

About this course:

This intermediate level certification course focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. This ITIL® Intermediate Service Operation (SO) exam-prep course (exam to be purchased separately) prepares the students for the ITIL® Intermediate Module - Service Operation exam.

The average salary for a Network & Server Infrastructure specialist is $95,000 per year.

Course Objective:

After completing this course, students will be able to:

• Plan key activities for ITIL® Service Operation processes
• Maintain stability in SO while allowing for changes in design, scale, scope, and service
• Support operations through new models and architectures
• Evaluate SO processes with critical success factors and KPIs

Audience:

This course is intended for:

• Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
• Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
• Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites:

• Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
• Attend an accredited training course In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination.

Suggested prerequisites courses:

• ITIL Foundation