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ITIL® Service Operation (SO)

The course essentially tackles the concepts of principles, processes, operational activities and functions that give organizations and individuals opportunity to successfully manage the performance of their products and services.

Self-Paced

Learning Style

ITIL®

Provider

Intermediate

Difficulty

6 Hours

Course Duration

Course Info

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The course essentially tackles the concepts of principles, processes, operational activities and functions that give organizations and individuals opportunity to successfully manage the performance of their products and services.

Course Information

About this course:

This is an intermediate level certification course. The course essentially tackles the concepts of principles, processes, operational activities and functions that give organizations and individuals opportunity to successfully manage the performance of their products and services. This is ITIL® Intermediate Service Operation (SO) exam-prep course (exam to be purchased separately). The course gives a really productive training to the students so that they are ready for the ITIL® Intermediate Module - Service Operation exam.

On average, a Network & Server Infrastructure specialist earns $95,000 per annum.

Learning objectives:

The course has the following learning objectives:

  • Making plans for important activities for ITIL® Service Operation processes
  • Keeping stability in SO and permitting changes in design, scale, scope, and service
  • Aiding operations with latest models and structures
  • Assess SO processes with essential success factors and KPIs

Audience:

The course has been designed for the following groups:

  • Those who want to have an extensive understanding of the ITIL® service operation stage of the ITIL® service lifecycle and ways in which it can be incorporated to improve the quality of IT service provision within an enterprise
  • IT professionals: those who are working within or are soon entering a service operation environment and want sufficient understanding of the concepts, processes, functions and activities involved
  • Those who already have the ITIL® Foundation Certificate in IT Service Management and now want to move up to the advanced level ITIL® certifications
  • Those want the ITIL® Expert Certification in IT Service Management for which this qualification can serve as a requirement course
  • Those want to make advancements in their career toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert qualification serves a requirement course

Requirements:

It is important to fulfill these requirements before taking the course:

  • Possessing the ITIL® Foundation Certificate in IT Service Management, or any equivalent qualification, that has to be submitted as an evidence to get the admission in this course
  • Must have taken a credible training course. Apart from this, it is better that students have fundamental IT literacy skills and have almost 2 years IT relevant experience. Furthermore, it is recommended that students have done at least 21 hours of personal study by going through the syllabus and the ITIL® Service Operation publication in order to be fully ready for the exam

Outline

More Information

More Information
Brand ITIL®
Subjects IT Ops & Management
Lab Access No
Technology ITIL®
Learning Style Self-Paced Learning
Learning Type Course
Difficulty Intermediate
Course Duration 6 Hours
Language English

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Course Authored By:

Author

Adrian des Rotours

Adrian des Rotours is an experienced Project Manager and Agile & DevOps Coach. He has over 25 years of professional experience, in various sectors of the tech and multiple industries including telecommunication. He got the following international credentials: PMP®, ITIL® Expert, DevOps Foundation & Lead (DOF™, DOL™), Scrum Master & Scrum Coach (SMAC™, SCAC™)..

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