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IT Ops & Management

  1. Tips for ITIL Implementation Success

    Tips for ITIL Implementation Success

    Change is inevitable, is an adage, and quite right it is. However, the focus should be on evolving stronger and adapting to variations to move towards success. It is the same for an individual and an organization. A dynamic company that focuses constantly on modifying and implementing new methods in its production is a company that keeps growing. When we talk about the IT service management sector, ITIL is the best process to implement.
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  2. SRE is the Most Innovative Approach to ITSM since ITIL

    SRE is the Most Innovative Approach to ITSM since ITIL

    Management is a simple word to say, but managing even a simple thing takes a lot of hard work and sleepless nights. When we talk about the management of services in an IT organization, there are not many options to choose from. ITSM (IT service management) is the best in those limited options. It is the activities and practices that we perform to design, implement, deliver, and manage the IT services. These services are asked by an organization to meet its IT needs. It is to make sure that the proper combination of technology, people, and processes are in the right place to provide the value.
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  3. Top 10 Books to Read; for the ITIL Foundation Certification

    Top 10 Books to Read; for the ITIL Foundation Certification

    In today's time, we talk about business and technology together. Nobody can deny the fact that without technology, it is almost impossible to stay competitive in the market. If a company wants to go up in the market, they need to enhance their IT capabilities and evolve their corporate objectives as well. This process is not as easy as it sounds, but we have to go through it for a better future. This is not an overnight change we are talking about here. We can only develop IT services of an organization if it is driven by the awareness of the current processes and management. And if it is not an internally driven change, then IT service management (ITSM) will only be a waste of time and effort. It will not move you up in the market but let you down, giving competitors a chance to lure the consumer market.
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  4. Benefits of Training IT Help Desk Officers

    Benefits of Training IT Help Desk Officers

    The world is rapidly moving towards new IT practices and software. With every step it takes towards enhancement, it gets hard for users to understand. Not everyone can read and understand computer language. Hence, IT organizations are now creating IT help desks. The main purpose of these help desks is to provide the users with IT support. The IT help desks are managed by IT help desk officers. These officers offer help and offer support to users regarding hardware or software issues. The officers usually support the users on behalf of IT companies. In most cases, online chat forums or chatbots are the best options to assist the customers.
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  5. Is ITIL Better or DevOps?

    Is ITIL Better or DevOps?

    ITIL stands for Information Technology Infrastructure Library. ITIL is a set of guidelines to manage IT services. The basic purpose of ITIL is to integrate IT services with business requirements. The guidelines and practices of ITIL assist organizations in mitigating risks, develop a strong connection with customers, implement cost-efficient strategies, and, most importantly helps to develop an IT environment that can elevate and adopt changes over time. ITIL is designed to regulate the planning, delivery, and maintenance of IT services within an organization’s operations. The purpose of ITIL is to enhance efficacy and accomplish expected service delivery.
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  6. Securing Future with Top 5 ITIL Certifications

    Securing Future with Top 5 ITIL Certifications

    ITIL, popularly known as the Information Technology Infrastructure Library, is a set of policies and tactics to manage IT services. The purpose of ITIL is to enhance the IT department by ensuring a direct connection between IT infrastructure and business needs.
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  7. Bridging Your IT Skills Gap in the 2020

    Bridging Your IT Skills Gap in the 21st Century

    Are you trying to find your way back in the market in the 21st century? If the answer is yes, then let us tell you how you can make your way back to the market you can eventually lead. To avoid the IT skills gap, it is first important to understand what is the IT skills gap, how ignoring the gaps slowly eliminate you from the market, and how can we build bridges to overcome.
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  8. ITIL Key Concepts: An Overview Of Processes And Functions

    ITIL Key Concepts: An Overview Of Processes And Functions

    ITIL is an abbreviation of ‘Information Technology Infrastructure Library’. It is a set of best practices for delivering IT service focused on maximizing efficiency aligned with customers’ needs. The standards have been adopted by small, medium and large firms to select, plan, deliver and support IT services. It has roots back in the 1980s and was originated by the UK government. Aiming at the economical and quality oriented provision of IT services, the guidelines focus on optimized use of resources.
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