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I have been delivering trainings for ITIL Foundation for a long time and I find it a very interesting course for all sorts of trainees working in various IT fields/industries. Apparently, it looks like a typical theoretical course which expects you to keep listening to your instructor for three days in order to cover all five stages of service lifecycle along with some basic definitions and terminologies. However, this is simply not true. Unlike most of the other courses targeting frameworks, ITIL is very different. I find it very interesting and so do my trainees. As we proceed from one stage of service lifecycle to other, the interest of trainees increases significantly.
The Course Covers All Processes and Aspects of Service Lifecycle
The ITIL Foundation course is based on five stages of Service Lifecycle which targets IT Service Management. This course discusses 26 processes which are associated with various phases of service lifecycle – from creation of service to retirement of service – and four functions which are associated with the Operations stage. This course nicely explains all 26 processes including some very important processes like:
- Incident Management
- Problem Management
- Change Management
- Information Security Management
- Knowledge Management
- Risk Management and others
These processes are not only limited to ITIL framework but also frequently taught in other frameworks too from same or different perspectives.
The course is designed with a clear approach to facilitate all IT professionals from senior to entry level. It has no prerequisites and offers two credits when you pass a one-hour long exam with 65 or better percent score.
ITIL is about best practices with a non-proprietary approach. It is applicable to all the IT environments whether big or small, internal or external, and private or public. It doesn’t dictate you how to do it but rather what best practices suggest on the basis of academic research, industrial experiences, and observations/analysis.
It Covers Real World Examples
This course provides excellent real-world examples applicable to all stages of service lifecycle which start from Service Strategy and then continue to discuss Service Design, Service Transition, Service Operation to Continual Service Improvement. The last stage “Continual Service Improvement” is applicable to the rest of four phases and it discusses Deming Cycle, CSI Register, and Seven steps improvement approach.
Taking this course enable trainees to apply these practices in their IT environments and benefit from ITIL framework which is based on five core publications (that is why we call it Information Technology Infrastructure Library). It helps us close the gap between customers and IT. In other words, it acts as bridge between customer and IT. These practices reduce risk and adds value to service (value is defined by customer) without making customers liable for any losses or damages.
Taking an ITIL Foundation course via QuickStart results in added value. QuickStart believes in quality learning and complete satisfaction of students. We have a pool of expert instructors who know how to fulfill your training needs. I love the design, structure, and contents of ITIL Foundation course and recommend it to everyone working in IT field. It provides great knowledge and exposure to practices which are needed to improve our offered services as a service provider. QuickStart provides a great platform of learning via its virtual instructor led courses to acquire great success in these technical courses. Theory lectures, labs, and access to an expert instructor for all of your queries makes QuickStart a great contributor in success of its learners.